Employee training and organizational performance: a case study of Kanungu district local government in Uganda

Abstract

The effectiveness of local government in delivering essential services to citizens relies heavily on a competent and well-trained workforce. However, concerns persist regarding the performance of local government employees in Uganda, with studies suggesting a decline in service delivery standards in districts like Kanungu. This inefficiency can be attributed to various factors, but a crucial element is the nature and effectiveness of training programs offered to staff. Effective employee training is a cornerstone of successful organizations across the globe. Studies consistently demonstrate a positive correlation between well-designed training programs and improved employee performance, skill development, and overall organizational effectiveness (Noe et al., 2017). Governments around the world are increasingly recognizing the importance of investing in employee training to enhance service delivery and meet citizen needs (Altbach et al., 2007).