Perceived organizational support, job satisfaction and organizational citizenship behavior among health workers: A case of nurses and midwives of Nsambya hospital

Abstract

This study explored the relationship between perceived organizational support (POS), job satisfaction (JS) and organizational citizenship behavior (OCB) among 108 nurses and midwives in Nsambya hospital. The objectives of the study were; to determine the relationship between perceived organization support and job satisfaction, to establish the relationship between job satisfaction and OCB, to investigate the relationship between perceived organizational support and OCB, and to examine the effect of perceived organization support and job satisfaction on OCB. A cross sectional survey design was used and the analysis using Pearson product moment correlation and linear regression revealed that the relationships between POS and both job satisfaction and OCB were found to be positive and significant, yet the relationship between Job satisfaction and OCB was not significant, while both POS and job satisfaction did not significantly predict OCB. It was recommended that healthcare organizations improve on the support given to their staff in order to have a satisfied workforce that exhibits organizational citizenship behaviors. Furthermore, since POS and job satisfaction minimally contributed (adjusteR, 4.4%) to exhibition of OCBs with the bigger causes yet to be known, periodic comprehensive attitude surveys in Nsambya hospital are recommended to find out which factors can improve on the OCBs of nurses and midwives of this hospital.