Non-financial rewards and employee job satisfaction in Civil Aviation Authority – Uganda

Abstract

The study sought to establish the relationship between non-financial rewards and employee job satisfaction at Civil Aviation Authority (CAA). It was guided by three objectives, namely: to analyze the extent to which recognition, involvement in decision making and promotion practices affect job satisfaction of employees in C.A.A. The research used a correlational survey research design and data were collected from a sample of 80 employees who were selected using purposive and convenience sampling techniques. Self-administered questionnaire and interview guides were used to collect the data. Both descriptive and inferential analyses were adopted in analyzing the findings. As per the results, employee recognition was found to significantly associate with job satisfaction. It was also established that involvement of employees in decision making positively relates with their satisfaction. Lastly, promotion practices were positively and significantly related with job satisfaction of employees working with C.A.A. In view of the research findings, the researcher concluded that there is a positive relationship between recognition for good work, involvement of employees in decision making and promotion practices with job satisfaction. It was thus, recommended that there is need to develop proper policies of recognizing employees for their contribution(s) by providing them with a wide-range of incentives. In addition, the management of CAA should involve and encourage the participation of their employees in decision-making as a way of enhancing job satisfaction. With regard to promotion practices, the management of CAA should always establish a promotion policy and implement it equally to all employees as one way of establishing and maintaining a positive professional working environment.