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Now showing items 41-49 of 49
Analysis of fraud in Uganda’s financial institutions
(Makerere University, 2017-11)
Fraud is one of the various problems of today’s business environment, rampant in almost every organization and sector worldwide but more rampant in financial institutions due to the money and near money instruments used ...
Effectiveness of electronic banking in meeting customer needs at Centenary Bank
(Makerere University, 2016)
Centenary Bank resorted to electronic banking as a means to provide convenient, secure,
efficient, reliable and less costly services to its customers. However, this strategic decision
was without shortfalls contrary to ...
Analysis of customer loyalty among local commercial banks in Uganda: A case of Finance Trust Bank
(Makerere University, 2017-08)
The study was carried out to analyze customer loyalty among local commercial banks in Uganda, a case of finance trust bank. The objectives of the study were; to find out the customer loyalty strategies currently implemented ...
Evaluating operational risk management in commercial banks in Uganda: A case of Commercial Bank of Africa
(Makerere University, 2017-10)
The study was carried out to evaluate operational risk management in commercial banks; a case of Commercial Bank of Africa (CBA) Uganda Ltd. Operational risk management was defined as the risk of loss due to inadequate or ...
Nature of financial statements; A major cause of loan default among SMEs: A case study of Stanbic Bank Uganda Ltd
(Makerere University, 2015-08)
The Research sought to establish the causes of loan default by SMEs with a specific focus on Stanbic Bank Uganda. The objectives of the study were:
i. To establish the quality of financial statements prepared by SMEs ...
Assessing the level of customer care service in Housing Finance Bank Limited, Mbale branch
(Makerere University, 2013-12)
The study examined the level of customer care service in housing finance bank limited Mbale branch. The purpose of the study was to establish the level of customer care service provided by Housing Finance Bank Limited. The ...
Operational risk management in commercial banks: Case study of Bank of Africa-Uganda Limited (BOA-U)
(Makerere University, 2016-04)
Operational risk in inherent in all financial products, activities and processes and systems and the effective management of operational risk is of paramount importance for every financial institution board and senior ...
Causes of high default rate on loans in commercial banks: A case study of Centenary Bank LTD-Kampala Capital City
(Makerere University, 2014-11)
The study examined the causes of the high loan default in Centenary bank Kampala capital City authority branches. Its objectives were to identify the bank specific factors, customer specific factor that cause default on ...
Evaluation of mobile money banking in financial institutions in Uganda. A case study of Centenary Bank
(Makerere University, 2016-10)
The purpose of the study was to evaluate the role of mobile money banking system in Centenary Bank Uganda (Rubaga, Mapeera, Nateete, and Namirembe Branches). This was driven by the fact that mobile money banking is an ...