Outsourcing, contract, trust, opportunistic behaviour and service delivery in Public Procuring and Disposing Entities (PPDEs) in Uganda

Abstract

The research study focused on establishing the relationship between Outsourcing, Contract, Trust, Opportunistic behavior and Service delivery in Public Procuring and Disposing entities in Uganda. It was prompted by reports of poor outsourcing, contract violations, low levels of trust, high levels of opportunistic behavior and poor service delivery. The specific objectives were to examine the relationship between outsourcing and contract in public entities in Uganda, to establish the relationship between outsourcing, trust and service delivery in public entities, to establish the relationship between contract, opportunistic behavior and service delivery in public entities, to investigate the relationship between outsourcing and service delivery, to examine the relationship between contract and service delivery in public procuring and disposing entities in Uganda. Conceptually, a framework was developed by the researcher from the available literature relating to outsourcing, contract, trust, opportunistic behavior and service delivery. A cross sectional research design was used. Views about outsourcing, contract, trust, opportunistic behaviour and service delivery in public procuring and disposing entities in Uganda were gathered from 116 public entities, secondary data was also used to supplement the views. Findings showed that there were significant positive relationships between outsourcing, contract, trust, and service delivery. The findings further indicated a significant negative relationship between opportunistic behavior, outsourcing, contract, trust, and service delivery. It was concluded that outsourcing, contract and trust should be emphasized in public procuring and disposing entities in Uganda to enhance service delivery. In addition opportunistic behavior should be minimized to increase service delivery in public procuring and disposing entities.