The effect of operant competences, role clarity, psychological contract,organisational justice, organisational commitment on organisational citizenship behavior.

Abstract

The study established the effect of operant competences, role clarity, psychological contract, organizational justice, and organizational commitment on organizational citizenship behavior. The study objectives were to examine the effect of: psychological contract and organizational justice on OCB; organizational commitment on OCB; operant competences on psychological contract and organizational justice; operant competences on organizational commitment and OCB; role clarity on organizational commitment and OCB; operant competences, role clarity, psychological contract, organizational justice and organization commitment on OCB. It employed a correlational survey design. Purposive sampling was used to select 100 respondents but the turn-up was 87. Analysis involved Pearson’s correlation. A self-administered questionnaire was used to collect the data. Findings revealed that operant competences in some key results had a significantly effect on role clarity, the psychological contract, organizational justice, organizational commitment and OCB. Role clarity had a significantly effect on the psychological contract, organizational justice and OCB. Psychological contract had a significantly effect on organizational commitment. However, organizational justice and role clarity did not significantly effect on organizational commitment. In addition, psychological contract, organizational justice and organizational commitment did not effect on OCB. Lastly, operant competences, role clarity, psychological contract, organizational justice and organization commitment accounted for 31.7% variance in OCB but only role clarity and procedure justice significantly affected OCB. It recommended that the Public Service should adopt the OCAP approach to analyzing roles of its employees because it will help it develop operant competence-based behavior, which will make employees committed and find some justice in the workplace.