Browsing Makerere University Business School (MUBS) Collection by Subject "Service quality"
Now showing items 1-3 of 3
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E-banking, networking, perceived service value and service quality in commercial banks in Uganda
(Makerere University, 2011-10)The purpose of the study was to examine the relationships between e-banking, networking, perceived service value and service quality in commercial banks in Uganda. A cross sectional survey design with a population of 207 ... -
Organisational justice, employee trust, employee commitment and service quality in Uganda Revenue Authority
(Makerere University, 2012)The purpose of the study was to investigate the relationship organizational justice, employee trust, employee commitment and service quality. The study adopted a quantitative cross sectional design. It involved descriptive ... -
Organizational culture, employee commitment, service quality and customer retention in Med-Net, Uganda
(Makerere University, 2012-11)The main purpose of the study was to examine the relationship between Organizational Culture, Employee Commitment, Service Quality and Customer Retention at MED-Net. It was prompted by the fact that there was a significant ...