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Analysis of customer churn in Ugandan commercial banks: a case study of Stanbic Bank
(Makerere University, 2021-02)
The main purpose of this study was to analyze customer churn in Ugandan Commercial Banks with particular attention to Stanbic Uganda Holdings Limited as the case study. The study was guided by a number of related objectives ...
The causes of financial loss in Ugandan commercial banks: a comparative case study of selected banks
(Makerere University, 2021-02)
The purpose of the study was to analyze the causes of financial losses in Ugandan Commercial banks by performing a comparative case study analysis of the three banks (Bank of India, Exim bank and Tropical bank). The study ...
Examination of digital adoption by customers in Uganda commercial banks: a case study of Absa Bank, Kampala
(Makerere University, 2021-09)
The study examined the digital adoption by customers in Absa Bank. The study was guided by three research objectives; to establish the level of digital banking services adopted by customers in Absa; to analyze factors ...