A framework for knowledge retention in a Pharmaceutical Industry: a case study of Quality Chemicals Limited

Abstract

The study involved problem definition and begun by recognizing the problem of knowledge loss in the pharmaceutical industry and its detrimental effects. It highlighted the importance of knowledge retention and its significance as a corporate risk in modern organizations. It led to the formulation of research questions that delved into the specifics of the problem, followed by the establishment of clear objectives that guided the development of a comprehensive knowledge retention framework. The objectives of the study were; to determine the requirements of a framework of knowledge retention; to design a framework for knowledge retention and to evaluate the knowledge retention framework. The chosen research approach encompassed a comprehensive outline of the methods and techniques that were applied in conducting the study. It addressed various facets, including the research philosophies of pragmatism and positivism, with a predominant utilization of the inductive approach. The investigation adopted the Design Science research methodology, a choice guided by its capacity to effectively address existing research gaps that offered practical solutions. Employing a mixed-method research strategy that combined both qualitative and quantitative methodologies, the study's focus extended to a target population of 50 individuals. The final sample size comprised 44 participants drawn from Quality Chemicals Ltd (QCL) staff, administrators, retired employees, and subject matter experts. Purposive sampling was deemed the most suitable method, given that the required information could solely be sourced from these specific individuals. The study gave recommendations and concluded that its practical implications are expected to positively impact organizational performance, innovation, and competitive advantage within the pharmaceutical company.