Browsing by Title "Evaluation of factors affecting the implementation of total quality management in Uganda:The case of Civil Aviation Authority"
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Evaluation of factors affecting the implementation of total quality management in Uganda:The case of Civil Aviation Authority
(Makerere University, 2013-09)The study set out to investigate the factors affecting total quality management in Uganda using Civil Aviation Authority as a case study. It was guided by three objectives namely; to identify the TQM activities in CAA; to ...