Workplace incivility, supportive supervision, occupational stress and emotional exhaustion among workers in Centenary bank, Kampala, Uganda

dc.contributor.author Amito, Olga
dc.date.accessioned 2023-01-17T06:55:22Z
dc.date.available 2023-01-17T06:55:22Z
dc.date.issued 2023-01-16
dc.description A dissertation submitted to the Directorate of Research and Graduate Training in partial fulfilment of the requirements for the award of Master's degree in Organizational Psychology of Makerere University en_US
dc.description.abstract Many organizations are concerned with ensuring that the workplace is free of violence and other conspicuous unethical behaviour which are easily identified as detrimental to growth and progress. However, some organisations are at the same time overlooking the seemingly lesser forms of interpersonal mistreatment that have transformed into an epidemic of bad and uncivil behaviours such as ill-mannered treatment, mockery, and nervy relationships. The relationship between workplace incivility, occupational stress, and emotional exhaustion among workers in Centenary Bank and the moderating effect of supportive supervision between workplace incivility and emotional exhaustion was the focus of this study. The study was conducted among employees of Centenary Bank Uganda. The study used a cross-sectional design. Data was collected using standardized questionnaires and was analyzed using a Pearson Product Moment Correlation Coefficient for hypotheses 1, 2 and 3 and moderated mediation model in PROCESS Macro in SPSS for hypotheses 4 and 5. The results of the study revealed a significant positive relationship between workplace incivility and emotional exhaustion, significant relationship between workplace incivility and occupational stress and a significant positive relationship between occupational stress and emotional exhaustion. In addition, concerning the mediation effects, the index of moderated mediation was not significant for emotional exhaustion hence concluding that occupational stress has no effect on workplace incivility and emotional exhaustion. Lastly, supportive supervision does not moderate the direct and indirect effects of workplace incivility on emotional exhaustion. Therefore, the study recommends that organizations pay attention to the behaviors that are unethical in a workplace such us rude bankers as this has an effect on emotional exhaustion which affects performance of employees and may lead to increased turnover rates. en_US
dc.identifier.citation Amito, O. (2023). Workplace incivility, supportive supervision, occupational stress and emotional exhaustion among workers in Centenary bank, Kampala, Uganda (Unpublished Master's Dissertation). Makerere University, Kampala, Uganda. en_US
dc.identifier.uri http://hdl.handle.net/10570/11524
dc.language.iso en en_US
dc.publisher Makerere University en_US
dc.subject Workplace incivility en_US
dc.subject Supportive supervision en_US
dc.subject Occupational stress en_US
dc.subject Emotional exhaustion en_US
dc.subject Centenary Bank en_US
dc.title Workplace incivility, supportive supervision, occupational stress and emotional exhaustion among workers in Centenary bank, Kampala, Uganda en_US
dc.type Thesis en_US
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