Knowledge management processes, innovative behaviour and job performance among civil servants in Uganda: a case of the Ministry of Public Service and Ministry of Health.

Abstract

The study investigated the relationship between knowledge management processes, innovative behaviour and job performance among civil servants in Uganda. A correlational survey research design was used to establish the relationships that exist between knowledge management processes, innovative behaviour and job performance among the technical staff of the Ministry of Public Service and the Ministry of Health. The study used a sample of 237 respondents who were selected using stratified random sampling method. Data was collected using structured self-administered physical questionnaire and later quantitatively analysed using Statistical Package for Social Scientists (IBM SPSS version25) software. The mediating effect of innovative behaviour was measured using PROCESS embedded in SPSS. The findings show that there is a significant relationship between overall knowledge management processes and overall innovative behaviour, overall knowledge management processes and overall job performance and overall innovative behaviour and overall job performance. The findings also show that innovative behaviour partially meditates the relationship between knowledge management processes and job performance. Therefore, it can be concluded that knowledge management processes are significantly related to job performance and innovative behaviour partially mediate the relationship between the two. Government through the accounting officers and managers of Ministries, Departments, Agencies and Local Governments should provide a conducive environment for the creation/acquisition, sharing and application of knowledge to stimulate the innovative behaviour of civil servants and this will ultimately enhance job performance and transform service delivery to the citizens.