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Please use this identifier to cite or link to this item:
http://hdl.handle.net/123456789/1461
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| Title: | Increasing access to quality health care for the poor: community perceptions on quality care in Uganda |
| Authors: | Kiguli, Julie
Ekirapa-Kiracho, Elizabeth
Okui, Olico
Mutebi, Aloysius
MacGregor, Hayley
Pariyo, George William |
| Keywords: | Health care delivery
Uganda
Hospitals
Community perceptions |
| Issue Date: | 2009 |
| Publisher: | Dove Medical Press |
| Citation: | Kiguli, J., Ekirapa-Kiracho, E., Okui, O., Mutebi, A., MacGregor, H., Pariyo, G.W. (2009). Increasing access to quality health care for the poor: community perceptions on quality care in Uganda. Patient Preference and Adherence, 3 |
| Abstract: | This paper examines the community’s perspectives and perceptions on quality of
health care delivery in two Uganda districts. The paper addresses community concerns on service
quality. It focuses on the poor because they are a vulnerable group and often bear a huge burden
of disease. Community views were solicited and obtained using eight focus group discussions,
six in-depth and 12 key informant interviews. User perceptions and defi nitions of the quality
of health services depended on a number of variables related to technical competence, accessibility
to services, interpersonal relations and presence of adequate drugs, supplies, staff, and
facility amenities. Results indicate that service delivery to the poor in the general population
is perceived to be of low quality. The factors that were mentioned as affecting the quality of
services delivered were inadequate trained health workers, shortage of essential drugs, poor
attitude of the health workers, and long distances to health facilities. This paper argues that there
should be an improvement in the quality of health services with particular attention being paid to
the poor. Despite wide focus on improvement of the existing infrastructure and donor funding,
there is still low satisfaction with health services and poor perceived accessibility.
Keywords: quality, health care, poor, community, perceptions, utilization |
| URI: | http://hdl.handle.net/123456789/1461 |
| ISSN: | 1177-889X |
| Appears in Collections: | Research Articles (Health-Sciences)
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Files in This Item:
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| kiguli-chs-res.pdf | | 134Kb | Adobe PDF | View/Open |
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