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Evaluation of the Effectiveness of Customer Retention Strategies at STABEX International Limited
(Makerere University, 2019-10-25)
Customer retention is the maintenance of continuous trading relationships with customers over the long term. Fuel business in Uganda operate in a competition and thus the customers have options.
It is notable that a lot ...
Fiscal decentralization and its impact on service delivery in local governments of Uganda : a case of Wakiso district local government
(Makerere University, 2019-12)
The purpose of the study was to assess the impact of fiscal decentralization on service delivery in local governments of Uganda: A case of Wakiso district. Specifically, the study aimed at identifying the existing forms ...
Outreach and Sustainability of Savings and Credit Cooperative Organisations (SACCOs) in Uganda
(Makerere University, 2019-10)
The study was aimed at investigating the relationship between outreach and sustainability of Savings and Credit Cooperative Associations (SACCOs) in Uganda. The research also determined the individual factors that influence ...
Assessment of the Effectiveness of Mobile Banking Adoption within Commercial Banks in Uganda: A Case Study of Bank of Africa
(Makerere University, 2019-11-21)
Mobile banking involves extension of banking services using handheld devices such as mobile phones and others. It is a relatively new technology which is being adopted at an increasingly high rate. With the advancement of ...
Assessment of maintenance management practices in public buildings : case study of Ministry of Lands, Housing and Urban Development
(Makerere University, 2019-11)
This paper assesses maintenance management practices in public buildings in Uganda. It provides an insight into the concept of building maintenance management in public institutions. Building maintenance management is a ...
Transformational leadership and job satisfaction among employees of Baylor College of Medicine
(Makerere University, 2019-12)
The purpose of this study was to investigate whether there was a relationship between transformational leadership style and employee job satisfaction. The study was guided by the following objectives; to assess the different ...
Examining the causes of loan default in microfinance institutions : a case of Pride Microfinance Ltd (MDI)
(Makerere University, 2019-11-14)
The purpose of this study was to explore the causes of loan default in microfinance institutions with objectives of examining microfinance institutions specific factors causing customers to default, exploring the customer ...
Donor Influence and the Effectiveness of Road Construction in Uganda: A Case Study of Kampala Northern Bypass
(Makerere University, 2019-09)
The main objective of the study was to examine the donor influence on the effectiveness of road construction in Uganda guided by a new agenda to enhance management of effectiveness of aid. This agenda contained in the Paris ...
Factors influencing access to credit by small scale farmers, A case study of Kamuli District in Uganda
(Makerere University, 2019-10)
The study examines the factors influencing access to credit among small scale farmers in Kamuli district. The quantitative approach was used to quantify experiences and perceptions on access to credit among small scale ...
Analysis of Cost and Time Overruns during Construction of Public Health Facilities in Uganda: Case Study of World Bank Funded Projects
(Makerere University, 2019-12-12)
The problem of cost and time overruns in the construction industry is a global phenomenon and the health sector in Uganda is no exception.
The main objective of this study was to investigate the causes of construction ...