Browsing School of Liberal and Performing Arts (SLPA) Collections by Title "Service climate, employee engagement, employee commitment and perceived service quality in selected hotels in Kampala, Jinja and Entebbe, Uganda"
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Service climate, employee engagement, employee commitment and perceived service quality in selected hotels in Kampala, Jinja and Entebbe, Uganda
(Makerere University, 2013-04)This study was intended to establish the relationship between service climate, employee engagement, employee commitment and perceived service quality in Ugandan hotels. The study was as a result of the rising number of ...