Browsing School of Business (SB) Collections by Subject "Banking industry"
Now showing items 1-9 of 9
-
Analysis of the factors affecting the size of the customer base at Stanbic Bank
(Makerere University, 2019-10-03)This study sought to analyze the factors affecting the size of the customer base at Stanbic Bank Uganda (SBU). The focus of this study was motivated by the shrinking customer numbers at the bank from 2016 through to 2018. ... -
Assessing the level of customer care service in Housing Finance Bank Limited, Mbale branch
(Makerere University, 2013-12)The study examined the level of customer care service in housing finance bank limited Mbale branch. The purpose of the study was to establish the level of customer care service provided by Housing Finance Bank Limited. The ... -
Assessing the role of operational risk management in Uganda’s banking sector : a case study of NC Bank Uganda
(Makerere University, 2019-11-18)The rapid technological innovations in the banking sector, revolutionary advances in information networks, financial deregulation and globalization has opened numerous banks world over to the dangers of operational risk. ... -
Capacity management within Equity Bank Uganda Limited
(Makerere University, 2017-11)In recent years, the banking industry has faced two major escalating pressures namely; the digital technology that is fast growing and increased demand from customers for reasonable cost and timely services. This has ... -
The causes of financial loss in Ugandan commercial banks: a comparative case study of selected banks
(Makerere University, 2021-02)The purpose of the study was to analyze the causes of financial losses in Ugandan Commercial banks by performing a comparative case study analysis of the three banks (Bank of India, Exim bank and Tropical bank). The study ... -
The effect of reward systems on employee performance in the banking industry: A case study of Finance Trust Bank
(Makerere University, 2014-10)The purpose of the study was to find out the effect of reward systems on employee performance in the banking industry, a case of Finance Trust Bank (FTB). The study was guided by specific objectives which were to establish ... -
Evaluating new product development process in the banking industry : a case study of Bank of Africa
(Makerere University, 2019-11)New product development is one of the main factors in achieving and maintaining relevance in the financial industry. The life cycle of products is very short in contemporary financial business environment and it is getting ... -
Promotional strategies and sales performance in the banking industry: a case of Tropical bank
(Makerere University, 2022-12)Promotional strategies is one of the ways that organizations use to influence sales performance. The study specifically sought to evaluate the relationship between promotional strategies and sales performance at Tropical ... -
Social customer relationship management, service quality and customer retention in the banking industry in Uganda; a case of UBA bank branches in Kampala district
(Makerere University, 2023-11)The study examined the effect of social customer relationship management and service quality dimensions on customer retention among commercial banks in Kampala district, A case study of UBA Uganda limited. Social customer ...